Refund Policy – Lumaya Online Store
Effective Date: 02/12/2025
Thank you for shopping at Lumaya Online Store. We value your satisfaction and strive to provide high-quality skincare and cosmetic products. Please review our refund policy below:
1. Returns & Refunds Eligibility
Due to the nature of our products, we only accept returns or refunds under the following conditions:
- The item received is damaged, defective, or incorrect upon arrival.
- You must notify us within 7 days of receiving your order.
- The product must be unused, unopened, and in its original packaging for consideration.
2. Non-Returnable & Non-Refundable Items
For hygiene and safety reasons, we do not accept returns or issue refunds for:
- Opened or used cosmetic/skincare products.
- Items purchased on sale or as part of a promotion.
- Gift cards or digital products.
3. How to Request a Refund
If your order qualifies for a refund, please follow these steps:
- Contact us at LUMAYAONLINESTORE@GMAIL.COM or call 772-307-4245 within 7 days of delivery.
- Provide your order number, a clear photo of the product issue, and a brief description of the problem.
- Our team will review your request and respond within 3 business days.
4. Refund Processing
- Approved refunds will be issued back to your original payment method within 5-10 business days.
- Shipping fees are non-refundable unless the return is due to our error.
- We are not responsible for lost or stolen packages after delivery.
By purchasing from Lumaya Online Store, you agree to the terms of this refund policy. If you have any questions, feel free to reach out to us at LUMAYAONLINESTORE@GMAIL.COM or call us at 772-307-4245.