Shipping Policy

Shipping Policy
Last Updated: 02/12/2025

Thank you for shopping at Lumaya! We are committed to delivering your orders promptly and efficiently. Please review our shipping policy below.

Processing Time

  • All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.

  • If we experience a high volume of orders, shipments may be delayed. In such cases, we will notify you via email.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times vary depending on your location and the shipping method selected at checkout.

  • Please note that delays may occur due to factors beyond our control, such as customs processing or carrier delays.

Domestic & International Shipping

  • We currently ship within [Insert Country/Region] and select international locations.

  • International shipments may be subject to customs fees, duties, and taxes, which are the customer’s responsibility.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number.

  • Tracking updates may take up to 24 hours to appear after the order has been shipped.

Lost or Stolen Packages

  • Lumaya is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

  • If your package is lost or stolen, please contact the shipping carrier directly or reach out to us for assistance.

Returns & Exchanges

  • For information on returns and exchanges, please refer to our Return Policy [Insert Link if applicable].

For any shipping-related inquiries, please contact us at:
📧 Email: LUMAYAONLINESTORE@GMAIL.COM
📞 Phone: 772-307-4245

Thank you for shopping with Lumaya!